Our warranty
Every pre-owned watch you buy through us comes with a 12 month warranty.
If a timepiece develops any fault outside of your own control within this 12 month period, please contact us and our team will repair it free of charge.
Our warranty covers mechanical and manufacturing issues exclusively. Accidents, normal wear-and-tear, theft, damage due to user error or water, as well as watches with bespoke customisations/modifications are excluded from this warranty.
Our full warranty terms run alongside the manufacturer’s warranty. Brand new watches are not included in our warranty as they come with their own manufacturers warranty.
Returns policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at info@timewatcher.co.uk. If your return is accepted, in the case of a watch purchase we will send you a return shipping label, as well as instructions on how to ship your package.
When contacting about a return, please clearly state the following;
- Order number
- Item you wish to return
- Reason for return
- Confirm item has not been worn/used
Items sent back to us without first requesting a return will not be accepted. Items will be inspected by the team after being received.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
